A customer trying to download Moviemaker gets frustrated with the Microsoft website and sends a diatribe to the developers:

So I did the download. That part was fast. Then it wanted to do an install. This took 6 minutes and the machine was so slow I couldn’t use it for anything else during this time.

What the heck is going on during those 6 minutes? That is crazy. This is after the download was finished.

Then it told me to reboot my machine. Why should I do that? I reboot every night — why should I reboot at that time?

Think he was listened to? Guess not. Poor Bill Gates. More.

Someone decided to trash the one part of Windows that was usable? The file system is no longer usable. The registry is not usable. This program listing was one sane place but now it is all crapped up.

At one point he tries to enter his personal information and keeps getting rejected. I suspect because the system was built to assume that Bill Gates himself wouldn’t be using it and dismissed his info as a prank.

OK, this was written 5 years ago, but it’s not like Windows has improved greatly since (all those “upgrades” from Vista to XP).

“There’s not a day that I don’t send a piece of e-mail … like that piece of e-mail. That’s my job.” And we all wish these e-mails had been a little more effective. Good bye, Bill, and good luck with saving the world, one desktop at a time.