This is console gaming, BTW, not RP.
One thing which surprised me about this article was the savvyness of its authors. One Metafilter poster thought this article reflected poor journalism because stupidity is not always the underlying cause of every incident cited. But I thought the choices and the comments on individual moments reflected a solid understanding of not only the gaming industry but of business in general. MBAs could learn from these guys (I bet there’s a good paper in here somewhere).